Terms of Use

1. About these terms

These terms form an agreement between you and Nexus Innovation Hub Ltd, company number 17429342, when you use this website or its services. If you use Nexus on behalf of an organisation, you confirm that you are authorised to do so.

Some programmes, events, challenges or partner services may have additional terms. We will identify those before you apply or take part.

2. Eligibility and accounts

You must provide accurate information and use an email address you are entitled to access. You are responsible for activity carried out through your sign-in session and should tell us promptly if you believe your account has been misused.

Membership applications and contributor roles may be reviewed before access is approved. We may refuse or remove access where reasonably necessary to protect members, partners, the platform or its integrity.

3. Community standards

You must not misuse Nexus, impersonate another person, upload unlawful or misleading material, scrape private member information, interfere with security, send unsolicited promotions, or use the platform to discriminate, harass or harm others.

Introductions are made to support useful collaboration. Members remain responsible for their own decisions, checks, contracts, investments and professional advice.

4. Your content

You keep ownership of information and materials you submit. You give Nexus a limited permission to store, process and display them as needed to provide the service and honour the visibility settings you select.

You confirm that you have the right to share submitted content and that it does not infringe another person’s rights. Private Startup Passport details and pitch-deck links are not intentionally published unless you choose a public directory setting. Connection profiles remain hidden unless you opt into the members-only directory, and you may hide yours again at any time.

5. Nexus content and opportunities

The Nexus name, site design and original materials are protected by intellectual-property law. You may use them for personal or internal business purposes connected with your participation, but may not reproduce or resell them as a competing service without permission.

Third-party opportunities, events, funding calls and links are provided for discovery. Unless expressly stated, Nexus does not control or endorse the third party and does not guarantee eligibility, availability, funding, selection or outcomes. Always verify details with the official provider.

6. Builder subscriptions

Nexus Builder is available at the price and billing period shown before checkout. Stripe processes payment securely. Monthly and annual plans renew automatically at the end of each billing period until cancelled.

You can cancel through the Stripe customer portal in your member dashboard. Cancellation stops future renewal and access normally continues until the end of the paid billing period. Your statutory cancellation and refund rights are explained in our Cancellation & Refunds Policy.

We may change prices or benefits for future billing periods after giving reasonable notice. We will not change an already-paid billing period retrospectively.

7. Organisation Membership

Organisation Membership is offered monthly at £49 for one named representative, £84 for two, or £119 for three. The Organisation Owner manages billing and, where available, the Stripe customer portal. The selected plan renews monthly until cancelled.

Plan changes and downgrades are subject to the plan’s seat limit. A downgrade will not remove representatives automatically, so it can only take effect when the active representatives fit within the new limit.

Cancellation stops future renewal. It does not delete the Organisation, its representatives or existing Organisation data. When paid Organisation Membership ends, the Organisation workspace becomes read-only for 90 days. The Cancellation & Refunds Policy explains the applicable cancellation and refund wording.

8. AI Spotlight subscriptions

AI Spotlight — Individual costs £99 per month and AI Spotlight — Organisation costs £320 per month. Both renew monthly through Stripe until cancelled. A free Nexus account is enough to purchase either package. Builder and Organisation membership are not included.

Each paid month includes up to two submission slots total for the subscriber or Organisation, with topics agreed with Nexus. Unused slots do not roll over. Nexus edits and formats source material you provide; publication remains subject to editorial review and is not guaranteed. Paid promotional features are clearly labelled Advertisement Feature.

The package provides agreed visibility and promotion activity. It does not guarantee clients, sales, investment, event invitations or programme selection. Payment never buys Expert Contributor approval, endorsement, judging rights, mentoring roles or speaking opportunities. Event tickets, exhibition tables, commercial speaking places and sponsorship are separate services.

9. Nexus Elite Club

Nexus Elite Club is a separate private membership for approved applicants or invited members. It costs £65 per month or £650 per year. An application approval offers access to secure payment; Elite membership is active only after Stripe confirms payment.

Monthly and annual Elite subscriptions renew automatically until cancelled. You can cancel future renewal through the Stripe customer portal where available, and access normally continues until the end of the paid period. Elite does not guarantee investment, funding, customers, sales, commercial opportunities, a particular introduction, speaking, judging, mentoring, publication, media coverage or business outcomes.

The first 25 approved and paid active Elite members are Nexus Elite Founding Members. The Founding price remains available only while Elite membership remains continuously active. If continuous membership ends, Founding price protection is lost.

10. Commercial Showcase Tables and presentations

Commercial Showcase Tables are available only for selected suitable events at the stated event price, currently £200 where offered. Approval, venue capacity and event suitability are required before a table is confirmed. A table does not guarantee footfall, leads, customers, sales, funding, investment or a speaking place.

Unless an event states otherwise, exhibitors are responsible for their own equipment. Venue rules apply, and insurance requirements may apply depending on the venue or event. Cancellation and refund terms will be stated before payment is requested.

Commercial Presentations and Commercial Panel Participation are separate approved products. Payment does not guarantee speaking, judging, mentoring, Expert Contributor status or any programme role.

11. Availability and changes

We aim to keep Nexus available and useful, but do not promise uninterrupted access. We may update, pause or remove features where necessary for security, maintenance, legal compliance or product development.

12. Responsibility

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Subject to that, Nexus is not responsible for indirect loss, lost opportunities or decisions made on the basis of third-party information. If you use Nexus wholly or mainly for business purposes, our total liability relating to a paid service will not exceed the fees you paid for that service in the preceding 12 months.

13. Ending access

You may stop using Nexus at any time and may ask us to close your account. We may suspend or end access for a serious or repeated breach of these terms, unlawful conduct, security risk or non-payment. Where reasonable, we will explain the reason and allow an opportunity to respond.

14. Privacy and governing law

Our Privacy Policy explains how personal information is handled, and our Cookie Policy explains essential cookies. These terms are governed by the laws of England and Wales. If you are a consumer, you retain any mandatory rights to bring proceedings in the part of the UK where you live.

15. Changes to these terms

We may update these terms as Nexus develops. Material changes affecting an active paid membership will be communicated reasonably in advance. The current version and effective date will remain available on this page.